$49 32GB Plan

Aussie Mobile Connect reserves the right to change this document at any time and notify you by posting an updated version of the Policy on our website. The amended document will apply between us whether or not we have given you specific notice of any change. We encourage you to review this document periodically because it may change from time to time.

1. Billing method

Bills can be supplied either by email in electronic format, or by post in paper format. You select your preference when you place your order with us. If you elect to receive your bill in paper format, you will be charged a paper bill fee as specified in the Critical Information Summary for your plan.

You can change your preference at any time by logging into your online account or by logging into our mobile app. If you select to receive your bills by email, you must provide a valid email address on your account. Bills will be automatically forwarded to your email address so if you do not provide a valid email address you will not receive your bills.

2. Payment options

Payment options are detailed in the Critical Information Summary for your plan. Please refer to this for the latest information.

3. If you are unable to pay your bill

If you are experiencing difficulty paying for your service, our Financial Hardship Policy may apply to you. 

4. Once-off payments

If your account is overdue, or you want to make a once-off payment, please contact our customer service team.

5. Payment terms

We issue your bill on your billing date each month. A late payment fee will apply if your payment is not received by the due date, if we don’t receive your payment and your account remains unpaid your service may be suspended. Should your payment continue to remain unpaid your service may be disconnected

6. Refunds

You can request a refund if:

• you have overpaid your account;
• you have been overcharged for products/services;
• you have cancelled your account and have received a bill which states that your account is in credit;
• your account has been debited in error or you did not authorise payment from your credit card or bank account.

You must notify us of any refund request as soon as possible, but in any event no later than 30 days after the date on which the reason for the refund request arose. Refunds will be paid to your nominated bank account.

If you request a refund and we agree to provide it, you should be aware that your account may be overdue, and debt collection procedures in line with our Terms may proceed if a payment to bring your account up to date is not provided.